Exchange & Return Policy

Exchange:

• Products can be exchanged within 48 hours of receiving the shipment.
• The full quantity of the item/model to be exchanged must be returned in its original condition (unused – unwashed – unaltered).

Exchange is only accepted in the following cases:

• Manufacturing defect.
• Order error (wrong model – size – color).

Discounted items are not eligible for exchange or return.

In cases where there is no error on the company’s part, the customer will bear the shipping costs.

 Return:

If the customer wishes to return products and receive a refund, the amount will be refunded through one of the electronic channels (InstaPay, e-wallet, or bank transfer) within 20 days from the date of confirming receipt of the returned items.

Discounted items are not eligible for return.

 Important Notes:

• Orders must be inspected upon delivery, and any issue should be reported within 48 hours.
• Noor Group is not responsible for any damage caused by improper storage or use after delivery.

Non-Exchangeable / Non-Returnable Items:

• Orders including more than 2 sets/packs of the same model are not eligible for return or exchange.
• Products that have been used, damaged, or are not in their original condition.
• All evening wear or party dresses, whether in the women’s or kids’ collections.
• All underwear products in the kids’ section